Returns & Refund Policy
RETURNS, REFUNDS & REPLACEMENT POLICY
At Shubam Sarees, we take great care to ensure that every saree is accurately represented and carefully inspected before dispatch.
Please read this policy carefully and in full BEFORE placing an order. By placing an order with us, you confirm that you have read, understood and agreed to the complete policy below.
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1. NO RETURNS, REFUNDS OR CANCELLATIONS
All purchases made with Shubam Sarees are FINAL.
We do NOT offer returns or refunds except for the specific replacement process applicable to a verified genuine defect, as explained below.
NO cancellations are allowed once an order has been placed. This applies to both regular orders and pre-orders.
AN ORDER CANNOT BE CANCELLED SIMPLY BECAUSE IT HAS NOT YET BEEN SHIPPED
Cancellation is NOT permitted irrespective of whether the order has already been shipped or is yet to be shipped.
The fact that an order has not yet been dispatched — whether it was placed an hour ago, a day ago, or is still within the stated processing or dispatch timeline — does NOT make the order eligible for cancellation or refund.
Occasional delays in dispatch may arise due to processing, production, operational or other unforeseen circumstances. A delay in dispatch does NOT automatically make an order eligible for cancellation or refund.
Once an order has been successfully placed and payment has been completed, the order is final and cannot be cancelled merely because dispatch has not yet taken place.
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2. GENUINE DEFECTS – REPLACEMENT ONLY
Every saree is carefully inspected before dispatch to ensure that there are no damages or defects.
In the rare event of a genuine defect, the ONLY resolution offered is a replacement of the same saree, subject to verification and all the conditions stated below.
Even in the case of a genuine defect, no refund or cancellation will be provided. The only remedy available is replacement with the same saree.
COMPLETE UNBOXING VIDEO IS MANDATORY
Any concern regarding a defect will be reviewed ONLY IF a complete, clear and uninterrupted unboxing video is recorded and shared with us.
The video must:
• Begin BEFORE the package is opened
• Clearly show the ENTIRE unboxing process
• Show the FULL saree being unfolded and displayed
• Clearly show the alleged defect or concern
WITHOUT A COMPLETE UNBOXING VIDEO, NO DEFECT OR REPLACEMENT REQUEST WILL BE CONSIDERED.
If you believe you have received a genuinely defective saree, you must message us on Instagram with the required unboxing video within 2 days of receiving the order.
DO NOT SEND THE SAREE BACK WITHOUT OUR APPROVAL
Customers must NOT courier or send a saree back to us without our prior approval.
Once the unboxing video has been reviewed and the defect has been verified by us, we will confirm whether the saree is approved to be sent back.
Only after receiving our approval may the saree be couriered back to us.
Upon receiving the saree, it will be inspected again.
If the genuine defect is confirmed, we will send you a replacement of the same saree.
If no genuine defect is found upon inspection, the same saree will be shipped back to you.
The cost and responsibility of couriering the saree back to us will be borne by the customer.
STRICT 2-DAY TIME LIMIT
The 2-day period is strictly the time limit for reporting and proceeding with a replacement claim for a genuine defect.
A request, discussion or insistence for a return, cancellation, refund, credit, exchange for another product or any other resolution does NOT pause, extend or alter this 2-day period.
If the replacement process is not accepted and proceeded with within the stipulated 2-day period, eligibility for replacement will also lapse.
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3. PRODUCT REPRESENTATION & COLOUR VARIATIONS
The saree delivered will be the same saree/product shown in the respective product photographs and videos.
Our product videos are intended to represent the colours, design and details of our sarees as accurately as possible.
However, slight colour variations may occur due to factors including:
• Phone or device screen settings
• Display variations
• Lighting conditions
Such variations are normal and will NOT be considered defects or grounds for a return, refund, cancellation or replacement.
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4. PRODUCT NATURE & EXPECTATIONS
Our sarees are powerloom sarees inspired by traditional handloom designs.
They are NOT pure silk or handloom sarees, and we are transparent about this.
Our aim is to offer the look and feel of traditional silk sarees at an accessible price point.
Customers are requested to carefully review the product photographs, videos, descriptions, specifications and other information provided before placing an order.
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5. NATURAL CHARACTERISTICS – NOT DEFECTS
The following are NORMAL and EXPECTED characteristics of the sarees and weaving process and will NOT be considered defects or grounds for a return, refund, cancellation or replacement:
• Small thread loops or knots
• Zari threads visible on the reverse side of motifs
• Colour blending or merging at body, pallu or blouse joins
These are part of the natural structure of the weaving and design process.
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6. QUALITY EXPECTATIONS & PERSONAL PREFERENCE
We make every effort to represent our sarees accurately through our product photographs, videos, descriptions and other information made available before purchase.
However, individual expectations and preferences may differ.
Personal dissatisfaction, change of mind, or an individual opinion regarding the quality, texture, feel, colour, zari, weave, weight, finish or overall appearance of a saree does NOT constitute a defect and will NOT qualify for a return, refund, cancellation or replacement.
We are always willing to receive and take note of genuine customer feedback. However, dissatisfaction based on personal preference, expectation or opinion does not alter this Returns, Refunds & Replacement Policy.
Replacement is available ONLY in the case of a verified genuine defect and strictly in accordance with the procedure and timelines stated in this policy.
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7. ADDRESS & DELIVERY RESPONSIBILITY
Orders will be shipped to the address and contact details provided by the customer at checkout.
Customers are SOLELY responsible for providing complete and accurate shipping details, including a valid contact number.
We do NOT take responsibility for delays or failed deliveries caused by incorrect, incomplete or inaccessible information provided by the customer.
Please note:
• Providing an international contact number for a domestic delivery may lead to delays or failed delivery attempts.
• Once an order has been dispatched, changes or updates to delivery information may NOT always be possible.
Any re-shipping, correction or additional delivery charges arising from incorrect information or failed delivery attributable to the information provided by the customer must be borne by the customer.
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8. PAYMENT & ORDER TYPES
All orders are PREPAID ONLINE ORDERS ONLY.
We do NOT offer Cash on Delivery (COD).
PRE-ORDERS
Some products are available on PRE-ORDER and will display a “Pre-Order” option instead of “Add to Cart”.
An approximate dispatch timeline will be mentioned for pre-order products.
Please note that this timeline is an ESTIMATE and NOT a guaranteed dispatch or delivery date.
Dispatch may happen EARLIER or LATER depending on production requirements, including:
• Dyeing
• Weaving
• Unit availability
• Production cycles
Pre-orders are dispatched in order number sequence.
Seeing other orders being packed or dispatched does NOT reflect the status of your individual order.
If you require a saree for a specific date, event or function, please choose a READY-TO-SHIP product instead.
Pre-orders CANNOT be cancelled, refunded or modified once placed.
The fact that a pre-order has not yet been produced or dispatched does NOT make it eligible for cancellation or refund.
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9. REQUESTS OUTSIDE OUR POLICY & CUSTOMER COMMUNICATION
We request all customers to communicate with our team respectfully.
We are happy to address genuine concerns and clarify our policies. However, once the applicable policy and resolution have been communicated, repeated demands, pressure, threats, abusive communication or harassment seeking a return, refund, cancellation, credit, exchange or any other resolution that is not provided under this policy will not alter the terms of the purchase.
Repeatedly requesting or insisting upon an exception does NOT create an entitlement to one.
Such communication or discussions also do NOT pause or extend any applicable time limit, including the strict 2-day period applicable to genuine-defect replacement claims.
All resolutions will remain strictly subject to the terms stated in this policy.
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10. INSTAGRAM BIO & COMPLETE TERMS
Due to the limited character space available on an Instagram bio and other short-form platforms, only a brief summary of certain policies — such as “No Returns / Refunds” — may be displayed there.
The complete Terms & Policies provided on our website must be read carefully and in full BEFORE placing an order.
The Instagram bio is intended only as a brief summary and does not replace, limit, modify or override the complete Terms & Policies applicable to a purchase.
The fact that every condition or detail cannot be reproduced within the limited space of an Instagram bio does NOT mean that a term is inapplicable or that any additional right to a return, refund, cancellation, exchange, credit or other remedy exists.
Customers are therefore requested to rely on and read the complete Terms & Policies available on our website before completing their purchase.
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11. CUSTOMER SUPPORT
For queries, please contact us via Instagram:
@Shubam_Sarees
Monday to Saturday | 9 AM – 6 PM IST
Response time: 24–48 working hours
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12. CUSTOMER ACKNOWLEDGEMENT
By placing an order with Shubam Sarees, the customer confirms that they have:
• READ and understood the complete product description and details
• REVIEWED the relevant product photographs and videos carefully
• READ the complete Terms & Policies available on our website
• UNDERSTOOD and AGREED to our Returns, Refunds & Replacement Policy before completing the purchase
Placing an order constitutes acceptance of the terms applicable to that purchase.
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IMPORTANT FINAL CLARIFICATION
For absolute clarity, nothing stated — or not specifically stated — in our Instagram bio, posts, stories, product descriptions, customer communications or elsewhere shall be interpreted as permitting a return, refund or cancellation contrary to this policy.
A verified genuine defect is eligible ONLY for a replacement of the same saree, strictly subject to the proof requirements, approval process and timelines stated above.
Personal dissatisfaction, change of mind or individual expectations regarding quality, appearance, texture, colour, feel or finish do NOT constitute a genuine defect.
No omission, assumption, repeated request, pressure or alternate interpretation of these terms shall create an entitlement to a return, refund, cancellation, credit, exchange for another product or any other remedy that is not expressly provided for in this policy.
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FINAL NOTE
We truly value your trust and support for Shubam Sarees.
Each saree is curated with care, with a focus on transparency, quality and timeless design.
We request all customers to carefully review the product details and complete Terms & Policies before placing an order so that every purchase is made with a clear understanding of the product and the policies applicable to it.
